Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Frequently Asked Questions – Radhe Krishna House

1. What products do you sell?

We offer a wide range of Laddu Gopal dresses (Poshak), Mukut, Pagri, Bansuri, Mala, Kangan, beds, bedding sets, and other devotional accessories for Laddu Gopal Ji.

2. How do I choose the correct size?

Each product includes a size guide. Please select the size according to the height of your Laddu Gopal Ji. If you need assistance, contact us on WhatsApp.

3. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available for eligible PIN codes across India. A ₹100 COD handling charge applies to all COD orders.

4. What are the shipping charges?

  • Prepaid Orders: ₹60 shipping charge for parcels up to 1 kg.

  • Above 1 kg: Shipping charges depend on the parcel's weight, package size (volumetric weight), and delivery location.

  • COD Orders: ₹100 COD handling charge.

5. How long will delivery take?

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 4–8 business days

Delivery times may vary depending on your location and courier service.

6. How can I track my order?

After your order is shipped, you will receive tracking details via WhatsApp, SMS, or email (where available).

7. Can I return or exchange my order?

Returns or exchanges are accepted only for damaged, defective, or incorrect products. Please contact us within 48 hours of delivery and provide an unboxing video for verification.

8. Can I cancel my order?

Orders can be cancelled before they are shipped. Once dispatched, cancellation requests cannot be accepted.

9. Do you accept bulk or wholesale orders?

Yes. We welcome bulk and wholesale orders. Please contact us on WhatsApp for pricing and availability.

10. How can I contact customer support?

WhatsApp: +91 9460015382

Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM (IST).

Thank you for shopping with Radhe Krishna House – A Laddu Gopal Store.

Radhe Radhe! Jai Shri Krishna!