Refund policy

Return & Exchange Policy 

Important: Opening Video Required

To request a return or exchange, an opening video of the product is mandatory. You can raise a request within 3 days of delivery if there is a genuine issue (with video proof). Once we accept your request, we will arrange a pickup from your address, and a refund will be issued after we receive and verify the product. This process typically takes 7 days from the return request date.

Pickup & Return Process

• Pickup will be attempted twice. If unsuccessful, you may need to send the item to our address at your own cost.
• Return availability may vary based on your area’s serviceability.

Requesting a Return

• Contact us on WhatsApp or call at +91-9460015382
• Ensure the product is returned in the same condition it was shipped. Worn or poorly returned items will not be refunded.

Size & Exchange Requests

If you received the correct item and size but wish to exchange it, you must cover the shipping charges (based on dimensions). For returns, a minimum fee of ₹150 applies for parcels up to 500g; charges vary with weight and size.

Non-Returnable Collections

Returns and exchanges are not accepted for Laddu Gopal furniture, jewelry, or items below ₹50 (unless defective, with opening video).

Refunds & Credits

• For prepaid orders, refunds will be processed back to your bank account within 7 days.
• COD orders will receive a coupon code equivalent to the order value, valid for 1 year.
• Note: Shipping and COD charges are non-refundable.

Customer Support
Available Monday-Saturday, 11 am-5 pm at +91-9460015382. Pending queries will be prioritized the next day.

Cancellations
Cancellations are possible only before dispatch from our warehouse.

Self-Shipping (If Pickup Unavailable)
If reverse pickup is unavailable in your area, please ship the item to:

BG Traders Warehouse
B-14, Ridhi Sidhi Kisan Market, Near Ridhi Sidhi 2,
Sri Ganganagar, 335001, Rajasthan